Refund and Cancellation Policy

• Your first plan starts with a 7-day free trial, one per organization. We ask for a card at checkout and charge it when the trial ends, unless you cancel before then.
• Monthly and annual plans renew automatically at the end of each billing period until you cancel.
• You can cancel anytime on meetmycxo.com in Billing → Manage Billing. Canceling stops the next charge, and you keep access until the end of your trial or the period you’ve already paid for.
• Payments are non-refundable, including for partly used periods, except for billing errors or where the law requires a refund.
• If you think we charged you by mistake, email us within 30 days of the charge.
• Marketplace bookings and retainers follow the Marketplace Terms for Founders, which you accept before you book.

Your first plan starts with a 7-day free trial, one per organization. We ask for a card when you check out on meetmycxo.com and charge it for the plan you chose when the trial ends, unless you cancel before then. To avoid the charge, cancel in Billing → Manage Billing before the trial ends. You won’t be charged, and you keep access until the trial ends.

Paid plans are charged up front, starting when your free trial ends, and renew automatically until you cancel:

• Starter (1 AI executive): $49 per month, renewing monthly, or $468 per year, renewing yearly.
• Growth (all 5 AI executives): $149 per month, renewing monthly, or $1,428 per year, renewing yearly.
• Enterprise: renewal follows the terms we agree with you.

If we change the price of your plan, we’ll email you at least 30 days before your first renewal at the new price.

1. Sign in on meetmycxo.com.
2. Go to Billing and choose Manage Billing. This opens Stripe’s customer portal.
3. Cancel your subscription there.

Canceling stops the next charge. You keep access until the end of your free trial or the period you’ve already paid for, and we won’t charge you again. If you can’t get to the portal, email info@meetmycxo.com from the address on your account and we’ll cancel it for you.

Deleting your account is different from canceling. If you’re the only member of your organization, deleting your account deletes the organization and cancels its plan right away. You lose access immediately, and we don’t refund the rest of the trial or billing period.

Payments are non-refundable. That includes the unused part of a month or year after you cancel, and time you didn’t use the Service. There are two exceptions:

• Billing errors. For example, we charged you twice, charged the wrong amount, or charged you after you canceled. We’ll refund the amount charged in error to your original payment method.
• Where the law requires a refund. If the law where you are gives you a right to a refund, we’ll honor it.

If you think a charge is wrong, email info@meetmycxo.com within 30 days of the charge. Include the email on your account, the date and the amount. We’ll look into it and tell you what we find.

Marketplace bookings are between you and the expert you book, and they follow the Marketplace Terms for Founders, which you accept in the marketplace before you book. In short, under those terms:

• Bookings are paid before work starts, and the total includes the 20% marketplace fee.
• Monthly retainers renew each month at the same price until either side cancels. Canceling takes effect at the end of the month you’ve paid for, and you can cancel online.
• If work hasn’t started, or the expert can’t deliver what you booked, contact us and we’ll sort out a refund. If work was partly delivered, we’ll ask both sides for the facts and refund the undelivered part.

If this page and the Marketplace Terms for Founders disagree about a booking, the Marketplace Terms control.

Billing questions go to info@meetmycxo.com. Launch Advisor LLC, 732 S 6th St Ste N, Las Vegas, NV 89101, USA. Our Terms of Service cover subscriptions in more detail.